Question 1

How fast can you get a technician to my home?

Accepted Answer

We offer same-day service in many cases, depending on your location and the day's schedule. Call 520-655-8551 and we'll give you the real window for your address — we don't promise a time we can't hit.

Question 2

Do you charge for estimates?

Accepted Answer

It depends on the type of visit — a repair diagnostic and a new-system estimate aren't priced the same way. Call our office at 520-655-8551 and we'll tell you exactly what to expect before we schedule anything.

Question 3

What areas do you serve?

Accepted Answer

Tucson and the surrounding area, including Marana, Oro Valley, Catalina, Sahuarita, and neighboring communities. If you're not sure we cover your address, call and ask.

Question 4

What's the Home Wellness Club?

Accepted Answer

Our maintenance plan: $195 a year (or $19.99 a month) for three visits — a spring cooling check, a fall heating check, and a plumbing inspection — plus priority scheduling and a discount on parts.

Question 5

What's the 1-Year Money-Back Guarantee?

Accepted Answer

It's our written guarantee on installations: if you're not satisfied with a system we installed within the first year, we make it right — up to and including your money back. Repairs, tune-ups, and service calls are backed by guaranteed workmanship and upfront pricing. See the full breakdown on our guarantee page. Home Wellness Club members get more: 5-year parts and 2-year labor coverage on qualifying repairs while their membership is active.

Question 6

Are you licensed?

Accepted Answer

Yes — Picture Rocks Cooling Heating & Plumbing is licensed under Arizona ROC #208709.

Question 7

What brands do you install?

Accepted Answer

We're brand-agnostic. We size your system with a Manual J heat-load calculation and verify the equipment independently, then recommend what actually fits your home — not whichever brand we happen to be pushing that month.

Question 8

Do you offer financing?

Accepted Answer

Yes — we work with three lenders (Optimus, Synchrony, and Wisetack) and can finance $500 to $65,000 with terms from 6 months up to 15 years, subject to approved credit. See our financing page for details.

Question 9

What are your hours?

Accepted Answer

Monday through Friday 7am-7pm, Saturday 7am-5pm, closed Sunday. Call 520-655-8551 during those hours and we'll get you on the schedule.

Question 10

Do you only service the brands you sell?

Accepted Answer

No — we service all system brands, not just the ones we install.

Straight answers, before you call

General questions

Still have questions?

Office hours
Monday–Friday	7:00 a.m.–7:00 p.m.
Saturday	7:00 a.m.–5:00 p.m.
Sunday	Closed